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Having a problem with your connection, accessing
email
or firewall issues? Want to know what a firewall is? Chances
are your solution is listed below in our easy to follow,
step-by-step instructions. Can't find what you're looking
for, click
here.
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Modem
Off-Line
Please
note most instructions are based on user having a Motorola
Surfboard Modem. Other modems have different light configurations.
For troubleshooting consult your modem owners manual.
Reset your Modem (Reboot):
If you have a blinking 'receive' or 'send', try rebooting
the modem by disconnecting the power on the modem. Your modem
should have several lights, a power light, a receive, a send,
an online, and a activity light. When modems are connected
correctly they will have four green solid lights. Then one
blinking activity light.
Reboot your Computer:
Exit all programs and shutdown your computer, wait momentarily
and then restart.
Check All Connections:
Make sure coaxial cable is connected snugly to the back of
your modem and to wall faceplate (don't overtighten), Check
that the ethernet or USB cable is securely connected to both
modem and back of computer, and finally check that the power
cord is plugged into the modem and the wall outlet.
Check TV Reception:
If you have a snowy signal, Chambers Cable may be experiencing
a plant issue that is effecting your cable modem's ability
to get online.
Be Available to Troubleshoot:
If you need assistance from our Helpdesk via telephone, remember
to always call from home. Have a telephone nearyour computer
so we can walk you through steps to help troubleshoot and
repair your problems.
Slow
Speeds
Summary
Slow speeds can be caused by bad network cards, bad ethernet
cable, poorly functioning computers or poor cable line conditions.
Poor speed can also be caused by viruses, adware or spyware.
To test your speeds, find a reliable speed test web site and
run speed tests. Also remember that bytes is different from
bits. The Internet works in bits.
Make sure
your windows updates are done and scan for spyware and adware.
Some Speed Test Sites:
http://us.mcafee.com/root/speedometer.asp?cid=9438
http://www.speakeasy.net/speedtest
If you have any questions or concerns regarding this please
feel free to contact us at 593-1296 or email to info@chamberscable.com
Firewalls
(General Education)
Summary
There
are basically 2 types of firewalls:
Software or Hardware. Some software versions are Norton, MCAFEE,
Zone Alarm and Black ICE. Hardware versions are usually in
the form of a router, which will act as a firewall device
and a hub for multiple computers. Firewalls take a public
IP address and translate it into a private IP address. By
making this transition, the firewall protects the internal
network from outside access. This is also know as NAT (network
address translation). The device can then be further configured
to allow access into the network IE: Internet, Email, or VPN.
Steps
Firewalls can be configured to work with your cable modem
connection, however, please be aware that Chambers Cable does
not support firewalls. If you have any issues after installing
a firewall, Chambers Cable will recommend the following options:
1) Uninstall the firewall.
2) Contact the firewall vendor or place of purchase
Firewall - Windows
XP Disabling
Summary
Windows XP comes with built-in firewall software that is turned
off by default when you create a network connection. Firewalls
are designed to protect your computer by closing unnecessary
network openings, or ports, on your system that hackers or
viruses might use to enter your system. However, some programs
need to use these openings in order to work properly. If you
install any software that uses the Internet that doesn't seem
to be working, check to see if a firewall is turned on.
Steps
To turn off the Windows XP firewall, do the following:
1) Click on the Start button, choose All Programs, then
choose Connect To and then Show all connections.
2) Right-click on the icon for your Internet connection and
choose Properties from the pop-up window.
3) In the window that appears, click on the advanced tab and
uncheck Protect my computer and network by limiting or preventing
access to this computer from the Internet.
4) Click the OK button. You have now turned off the firewall.
Outlook Express(MAC)
::
Setting up a New Account
Summary
The following steps will assist in setting up a new email
account in Outlook Express. Information needed to complete
the account setup is:
Email
address
Email password
Incoming Mail Server
Outgoing Mail Server
Steps
1) Click on the Apple icon in the upper, left corner.
2) Click to open System Preferences.
3) Double-click on the Internet icon in the Internet &
Network group.
4) In the iTools window, click on the Email tab.
5) In the Default Email Reader area, select Outlook Express.
6) Fill in the remaining sections with information provided
by Bend Broadband.
Be sure to select POP for the Account Type (not IMAP), and
be aware that the User Account ID is the first part of the
email address (before the @ sign.)
MAC OS X - Configuring Network Settings
Summary
The MAC OS X platform is very different from the previous
versions. Use the following steps to configure the TCP/IP
settings on a MAC OS X platform.
Steps
1) Boot the system under OS X and have the client log in under
the Administrative/Owner account.
2) Click the Apple icon in the upper, left corner. Locate
and click on System Preferences.
3) Locate and double-click on the Network icon.
4) In the Show section, select Active Network Ports.
5) Internal Modem should be unchecked, Built-in Ethernet should
be checked.
6) If you have made any changes, click Apply Now.
7) Change the selection in the Show section back to Built-in
Ethernet.
8) In the Configuration section, select Using DHCP.
9) Click Apply Now, then click the Red Button in the upper,
left corner to close the window.
TCP/IP Connection Settings - Macintosh
Summary
Connecting your Macintosh computer to Chambers Cable.
Steps
1) Power on the Mac and let it boot up to the desktop.
2) Click on the apple in the top left-hand corner
3) Click on Control Panels
4) Click on TCP/IP
5) Click on Edit and go down to User Mode
6) Verify that Advanced Mode is selected and click OK
7) Verify that “Connect Via” is set to Ethernet
built-in
8) Verify that “Configure” is set to Using DHCP
Server
9) Click on the Options button at the bottom right-hand corner
10) Verify that this is set to Active, and that Load only
when needed is NOT checked
11) Close the Options and TCP/IP windows, saving any changes
that were made
12) On the desktop, click Special and Restart to reboot the
Mac.
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