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Email Setup

Incomming (POP3) Server
in.chamberscable.com

Outgoing (SMTP) Server*
out.chamberscable.com

*Mail server requires authentication
When asked for “account name” you must enter your entire email address

Maximum send file size
25MB

Maximum mailbox size
250MB

Web Mail
webmail.chamberscable.com

Email Setup
for Thunderbird
Open Thunderbird
Click "Tools" then click "Account Settings"
Click "Add Account"
Click "Email Account" (may already be selected for you) click "Next"
Under "Your Name" type your name.
Under "Email Address" type: rich@chamberscable.com click "next"
Click "Pop" for your incoming server (may already be selected for you) For "incoming server" type: in.chamberscable.com Check the box that says "Use Global Inbox" (may already be selected for you) click "next"
For "incoming user name" type: rich@chamberscable.com click "next"
For "account name" type: rich@chamberscable.com click "next"
click "finish"

on the left side of the screen, scroll to the bottom and click "Outgoing Server (SMTP)"
on the right side of the screen, click "add"
For "description" type: chambers cable
for "server name" type: out.chamberscable.com check "use name and password" (may already be selected for you) for "user name" type: rich@chambersacble.com click "ok"

the first time you send or receive an email it will ask for your password.
when this happens, type in your password and tell it to save the password.

Tech Support Links

Slow Speeds
Firewall (General Info)
Firewall (XP Disabling)
Setting up a New Account: Outlook Express (MAC)
Setting up a New Account: Thunderbird Mail
TCP/IP Connection Settings - Mdac

Modem Off-Line

Please note most instructions are based on user having a Motorola Surfboard Modem. Other modems have different light configurations. For troubleshooting consult your modem owners manual.

Reset your Modem (Reboot):
If you have a blinking 'receive' or 'send', try rebooting the modem by disconnecting the power on the modem. Your modem should have several lights, a power light, a receive, a send, an online, and a activity light. When modems are connected correctly they will have four green solid lights. Then one blinking activity light.

Reboot your Computer:
Exit all programs and shutdown your computer, wait momentarily and then restart.

Check All Connections:
Make sure coaxial cable is connected snugly to the back of your modem and to wall faceplate (don't overtighten), Check that the ethernet or USB cable is securely connected to both modem and back of computer, and finally check that the power cord is plugged into the modem and the wall outlet.

Check TV Reception:
If you have a snowy signal, Chambers Cable may be experiencing a plant issue that is effecting your cable modem's ability to get online.

Be Available to Troubleshoot:
If you need assistance from our Helpdesk via telephone, remember to always call from home. Have a telephone near your computer so we can walk you through steps to help troubleshoot and repair your problems.

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Slow Speeds

Summary
Slow speeds can be caused by bad network cards, bad ethernet cable, poorly functioning computers or poor cable line conditions. Poor speed can also be caused by viruses, adware or spyware. To test your speeds, find a reliable speed test web site and run speed tests. Also remember that bytes is different from bits. The Internet works in bits.

Make sure your windows updates are done and scan for spyware and adware.

Some Speed Test Sites:http://us.mcafee.com/root/speedometer.asp?cid=9438
http://www.speakeasy.net/speedtest

If you have any questions or concerns regarding this please feel free to contact us at 593-1296 or email to support@chamberscable.com

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Firewalls (General Education)

Summary
There are basically 2 types of firewalls:
Software or Hardware. Some software versions are Norton, MCAFEE, Zone Alarm and Black ICE. Hardware versions are usually in the form of a router, which will act as a firewall device and a hub for multiple computers. Firewalls take a public IP address and translate it into a private IP address. By making this transition, the firewall protects the internal network from outside access. This is also know as NAT (network address translation). The device can then be further configured to allow access into the network IE: Internet, Email, or VPN.


Steps
Firewalls can be configured to work with your cable modem connection, however, please be aware that Chambers Cable does not support firewalls. If you have any issues after installing a firewall, Chambers Cable will recommend the following options:

1. Uninstall the firewall.
2. Contact the firewall vendor or place of purchase

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Firewall - Windows XP Disabling

Summary
Windows XP comes with built-in firewall software that is turned off by default when you create a network connection. Firewalls are designed to protect your computer by closing unnecessary network openings, or ports, on your system that hackers or viruses might use to enter your system. However, some programs need to use these openings in order to work properly. If you install any software that uses the Internet that doesn't seem to be working, check to see if a firewall is turned on.

Steps
To turn off the Windows XP firewall, do the following:

1. Click on the Start button, choose All Programs, then choose Connect To and then Show all connections.
2. Right-click on the icon for your Internet connection and choose Properties from the pop-up window.
3. In the window that appears, click on the advanced tab and uncheck Protect my computer and network by limiting or preventing access to this computer from the Internet.
4. Click the OK button. You have now turned off the firewall.

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Setting up a New Account:
Outlook Express (MAC)

Summary
The following steps will assist in setting up a new email account in Outlook Express. Information needed to complete the account setup is:

Email address
Email password
Incoming Mail Server
Outgoing Mail Server

Steps

1. Click on the Apple icon in the upper, left corner.
2. Click to open System Preferences.
3. Double-click on the Internet icon in the Internet & Network group.
4. In the iTools window, click on the Email tab.
5. In the Default Email Reader area, select Outlook Express.
6. Fill in the remaining sections with information provided by Bend Broadband.

Be sure to select POP for the Account Type (not IMAP), and be aware that the User Account ID is the first part of the email address (before the @ sign.)
MAC OS X - Configuring Network Settings

Summary
The MAC OS X platform is very different from the previous versions. Use the following steps to configure the TCP/IP settings on a MAC OS X platform.

Steps

1. Boot the system under OS X and have the client log in under the Administrative/Owner account.
2. Click the Apple icon in the upper, left corner. Locate and click on System Preferences.
3. Locate and double-click on the Network icon.
4. In the Show section, select Active Network Ports.
5. Internal Modem should be unchecked, Built-in Ethernet should be checked.
6. If you have made any changes, click Apply Now.
   
7. Change the selection in the Show section back to Built-in Ethernet.
8. In the Configuration section, select Using DHCP.
9. Click Apply Now, then click the Red Button in the upper, left corner to close the window.

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Setting up a New Account: Thunderbird Mail

1. Open Thunderbird
2. Click "Tools" then click "Account Settings"
3. Click "Add Account"
4. Click "Email Account" (may already be selected for you) click "Next"
5. Under "Your Name" type your name.
6. Under "Email Address" type: rich@chamberscable.com click "next"
7. Click "Pop" for your incoming server (may already be selected for you)
8. For "incoming server" type: in.chamberscable.com Check the box that says "Use Global Inbox" (may already be selected for you) click "next"
9. For "incoming user name" type: rich@chamberscable.com click "next"
10. For "account name" type: yourusername@chamberscable.com click "next". Click "finish"
11. On the left side of the screen, scroll to the bottom and click "Outgoing Server (SMTP)"
12. On the right side of the screen, click "add"
13. For "description" type: chambers cable
14. For "server name" type: out.chamberscable.com check "use name and password" (may already be selected for you)
15. For "user name" type: rich@chambersacble.com click "ok"
16. The first time you send or receive an email it will ask for your password.
17. When this happens, type in your password and tell it to save the password.

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TCP/IP Connection Settings - Mac

Summary
Connecting your Macintosh computer to Chambers Cable.

Steps

1. Power on the Mac and let it boot up to the desktop.
2. Click on the apple in the top left-hand corner
3. Click on Control Panels
4. Click on TCP/IP
5. Click on Edit and go down to User Mode
6. Verify that Advanced Mode is selected and click OK
7. Verify that “Connect Via” is set to Ethernet built-in
8. Verify that “Configure” is set to Using DHCP Server
9. Click on the Options button at the bottom right-hand corner
10. Verify that this is set to Active, and that Load only when needed is NOT checked
11. Close the Options and TCP/IP windows, saving any changes that were made
12. On the desktop, click Special and Restart to reboot the Mac.

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